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FAQ

Must all bookings be made in advance?

We do advise booking as early as possible to avoid disappointment. This also gives us more time to reserve the best vehicle for your journey. Transfers can be booked on-line as late as 24 hours prior to your departure or arrival. If you wish to book with less than 24hrs please call us on 0771 409 0273 or non UK +44 (0)771 409 0273 and we will try our best to accommodate you.

Once you confirm with us, we will reserve your driver and you will receive a booking reference number. When you receive your booking reference number you can be assured your booking is in our system and your driver will be there.


How long does it take before I get confirmation of my booking?

You should receive full confirmation of your booking within 24 hours . If after 24 hours you have received no acknowledgment, please call us to check whether or not we have received your email taxi booking request.


How do I meet my driver at the cruise terminal/airport?

You do not need to worry, our representative will be in the arrivals hall waiting for you when you arrive. He will be next to the Paragon Taxi display board and easily visible.

Alternatively, you can give us a call when you have your luggage and are ready to leave the terminal.

Once we have received your call, your driver (who shall be on standby outside the terminal) will reach you in approximately 15 minutes. Please note, this option is only available to passengers that have provided us with a mobile cell number that functions in the UK on the day of arrival and that the phone is charged.


What happens if my cruise ship/flight arrives late, is there an extra charge for waiting time?

Our standard procedure involves monitoring all arrivals so regardless of a late or early arrival, your taxi driver will be there. There will be a charge of £10.00 for every 30 minutes (or part of) after the first hour.


How long will the driver wait for me?

Once the allotted waiting time has expired your driver will make extensive enquiries at the information desk before referring back to our office where further enquiries will be made. Only then will the driver be authorised to leave the terminal.


What if my cruise company switches the arrival terminal at Southampton?

We are a local company so we are fully informed of any changes to the cruise schedule and we will be there waiting for you.


Does my fare include a tip?

No. Giving a tip is discretionary and completely up to you.


How do I pay?

You have the option of either paying the driver when you arrive or of paying online in advance usings Paypal.


Do I have to have a Paypal account to pay online?

No. Paypal will allow you to pay with a credit card and do not require you to have an account with them.


What if I want to cancel my booking?

That is not a problem. You can cancel right up to 48 hours prior to your booking. We ask you to email us or contact us through the website Contact Us form. If Your cancellation is last minute, then we suggest that you telephone us to make sure that we get the message in time to cancel your booking. There is further information in our terms and conditions wich you can find at the bottom of every page on the website.


What if I want to book a journey that is not listed on your website?

We are very flexible and are happy to discuss any requirements that you may have. Just email us or use the Contact Us form on the website or call us on the number at the top of every page and we will be delighted to work out a quote for you.


I need a receipt for my journey, when do I get a receipt?

By paying on-line, in advance, you will receive a receipt via Google Checkout or Paypal.


Do you have account facilities?

Account facilities can be arranged subject to status. Just apply by sending us email and including your contact number and the best time to contact you.