Standard Terms and Conditions

All Paragon Taxis vehicles are licensed and insured to carry up to their maximum passenger capacity which is stipulated on the hackney carriage badge displayed on the rear of the vehicle and this will not be exceeded. Please note that an infant counts as 1 passenger.

We reserve the right to refuse any passenger travel in our vehicles if they are unfit through alcohol or drugs or they have excess amounts of luggage which was not pointed out and agreed prior to booking.

Paragon Taxis cannot be held responsible for any bookings made directly with the driver.

Paragon Taxis take no responsibility for any vehicles which are delayed due to traffic congestion, road works, adverse weather conditions, security alerts or any other reason out of our control.

Passengers who wish to use a longer route will be charged for the extra mileage. Our drivers are trained and advised to take the fastest route for the time of travel to your destination.

When booking On-line the price quoted is for a direct journey and does not take into account diversions, stops or multiple pick ups from other addresses. (Please call for an exact quote, and we can still take your card payment).

Paragon Taxis reserve the right to subcontract the booking to other licensed operators as long as they can provide equivalent or higher grade vehicles.

Paragon Taxis will always try there utmost to get you to your destination on time, but we cannot guarantee to complete your journey in any given time and we will not be held accountable for any loss or inconvenience which may arise due to delays which are out of our control.

Paragon Taxis reserve the right to impose a soiling charge of £60.00 where appropriate.

Illustrations, photographs and description on the website, brochures or documents serve merely as a guide and will not be binding.

No reservation is considered as accepted until confirmed by email and the passenger has been issued with a reference number.


A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone.

If a booking is cancelled giving us 48 hours notice we give you a refund less £5.00 administration and credit card company fee, if you wish to cancel with less than 48 hours before your agreed pick up time we charge you the full amount. This is because the vehicle has been set aside for you and we will not have been able to take other bookings for the vehicle.

Waiting Time

When picking up from UK airports, Paragon Taxis allow you 60 minutes FREE after the plane has landed to clear customs and make yourself known to your driver. There will be a charge of £10.00 per 30 minutes (or part of) after the first hour.